Seasonal Customer Service Assistant (Fixed-Term)
Join luxury brand Penelope Chilvers this winter! If you love premium fashion, know Zendesk, and offer flawless customer care across chat, email & phone, apply to be our Seasonal Support Assistant.
About Us
Penelope Chilvers is an iconic luxury footwear and accessories brand. We design pieces to fall in love with and stay in love with. Combining contemporary design with traditional Spanish craftsmanship, our mantra is to ‘go anywhere, do anything.’ With beautiful boutique stores in Mayfair, Belgravia, and Notting Hill, sustainability, quality, and effortless style sit at the very heart of everything we do.
The Role
We are looking for an exceptional, experienced Customer Service Assistant to join our close-knit team for the vibrant and busy winter season. In this role, you will be the voice of Penelope Chilvers, ensuring our customers receives the same warm, elevated service online as they do in our stores.
This is a temporary, fixed-term position covering our peak winter period.
What You’ll Do
Elevate the Customer Journey: Seamlessly manage and resolve customer queries across telephone and email
Provide Digital Styling: Bring your eye for fashion to the digital space, offering tailored styling and product advice.
Problem-Solve with Grace: Act as a solution-focused thinker to turn complex queries into positive customer experiences.
Who You Are
An Experienced Communicator: You possess flawless written and verbal communication skills with a warm, professional tone.
Zendesk Proficient: You have hands-on experience using Zendesk (or a similar CRM) to manage workflows efficiently.
Fashion-Forward: Ideally, you have a background in a high-end or luxury fashion retail environment, with experience providing face-to-face style advice.
Detail-Oriented & Organised: You have a sharp eye for accuracy and the ability to prioritise tasks seamlessly in a fast-paced environment.
Tech-Savvy: You are highly computer literate and confidently adapt to new systems quickly.
The Details
Location: Duke Street Store in Mayfair
Contract: To start a.s.a.p. on a Fixed-Term basis to mid-February
mid-Important: We are unable to provide Skilled Worker visa sponsorship for this role.
No agencies, thank you.
- Department
- Customer Experience
- Role
- Customer Experience Assistant
- Location
- Duke Street Store
Colleagues
Duke Street Store
Our Benefits
-
🏄🏻♀️ 33 days paid holiday
We value that you get more time with your family and friends. Therefore we offer everybody 33 days paid holiday (including Bank Holidays).
-
👢 Generous product allowance
We want our team to walk in PC and be advocates of the brand so each team member gets between 2-4 pairs of PC boots and/or shoes per year!
-
💓 Life assurance
Offering our employees peace of mind that their named beneficiary will receive 4x the employee’s annual salary should the unthinkable happen.
-
👩🏻⚕️ Healthcare cash plan
Helping our employees to cover various healthcare costs such as routine dental and optical care, prescriptions, complementary and alternative therapies; as well as help with getting specialist consultations, diagnostic tests and scans, counseling and health screening etc.
-
💰 Pension
Helping our employees plan for the future, we offer a 5% employer contribution as part of our auto enrol pension scheme.
-
🛍️ Salary Extras
Providing our team with a little extra help to make their salaries go further - Salary Xtras is a web portal offering discounted shopping, holidays, cinema & gym membership etc; cycle2work scheme; travel loans to spread the cost of commuting and an employee assistance service for unlimited access to specialist support e.g. legal and financial advice.
-
🕺 Regular social & team events
We try to get together regularly to celebrate our successes as a team.
-
🕐 Flexible working hours
We value work-life balance highly, therefore we try to be flexible with working hours where possible and many roles operate on a remote or hybrid basis - whatever works best for the individual, team and the company.
Workplace Culture
We encourage every employee to understand the importance of their contribution to the overall success of the business. Everyone has a role to play and we encourage regular performance reviews to help people to reach their full potential.
We all take responsibility for meeting the requirements of our individual and team roles and we don’t shy away from going above and beyond the call of duty when a situation warrants it, or when our colleagues need our help.
We acknowledge and respect that we are all different. We aim to build strong personal relationships and we value the different skills and attributes that make up a diverse and effective team.
We are all passionate about the areas in which we work and strive to be the best we can be in our individual fields. But that doesn’t come at the cost of stepping on each other to get there.
We care about the company and we care about each other and we believe in maintaining a creative, informal, friendly and engaging working environment.
About Penelope Chilvers
⚠️ Important Security Notice: Fraudulent Job Advertisements
We have recently been made aware of unauthorized copies of our job vacancies being hosted on fraudulent, third-party scam websites, including Talents by StudySmarter.
These platforms are entirely unaffiliated with Penelope Chilvers. They unlawfully scrape legitimate job postings to harvest jobseeker data, collect personal identity documents, or solicit fees under the guise of an application process.
How to protect yourself:
Verify the application route: Penelope Chilvers will only post official job openings and accept applications directly through our official careers page at https://careers.penelopechilvers.com/ or via our verified corporate profiles on trusted job boards like LinkedIn.
Look at the sender's email: All official communication from our recruitment and HR teams will exclusively come from an official email address ending in @penelopechilvers.com. We will never use public domains like Gmail, Outlook, or Yahoo, nor will we use lookalike domains.
Watch out for fees: We will never ask a candidate for payment, background check fees, or bank details at any stage of the application or interview process.
Be cautious with sensitive ID: We will never ask you to provide highly sensitive information—such as a National Insurance number, passport copy, or banking details—prior to a formal, verified job offer.
If you believe you have interacted with a fraudulent posting or have submitted personal information to a scam site posing as us, please contact us immediately so we can investigate. We also strongly recommend reporting the incident directly to Action Fraud or SAFERjobs.
Your security and privacy are incredibly important to us, and we are actively working to report and address these fraudulent platforms.