Customer Experience Assistant
Join our vibrant team as a Customer Experience Assistant. Deliver exceptional customer support for a luxury fashion retail brand, enjoy great benefits, and grow your career in a friendly environment!
Are you passionate about delivering exceptional customer experiences? We’re seeking an experienced and dedicated Customer Experience Assistant to become a vital part of our customer experience team on a full-time, permanent basis.
What We Offer:
- Competitive benefits package including 33 days' holiday (including bank holidays)
- Free uniform product allowance
- Generous friends & family discount
- Life assurance and a comprehensive company healthcare plan
- Company sick pay and long service awards
Your Role: As the face of our brand, you'll handle customer inquiries via phone, email, or webchat with professionalism and care. If you’re familiar with Zendesk (or similar systems), communicate confidently, and thrive in a solutions-focused environment, we want to hear from you!
Ideal Candidate Profile:
- Proven experience in customer service, ideally within fashion retail
- Strong verbal and written communication skills
- Confident with learning new digital systems
- Sharp attention to detail and high accuracy
- Excellent organisational and prioritisation abilities
- Flexibility to support occasional weekend shifts during peak times
Work Schedule: Primarily Monday to Friday, with occasional weekend support during busy periods.
Please note we are unable to offer visa sponsorship with this role and will only accept applicants with permanent residence in the UK.
No agencies please.
- Department
- Customer Experience
- Role
- Customer Experience Assistant
- Locations
- Customer Service team
- Remote status
- Hybrid
Customer Service team
Our Benefits
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🏄🏻♀️ 33 days paid holiday
We value that you get more time with your family and friends. Therefore we offer everybody 33 days paid holiday (including Bank Holidays).
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👢 Generous product allowance
We want our team to walk in PC and be advocates of the brand so each team member gets between 2-4 pairs of PC boots and/or shoes per year!
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💓 Life assurance
Offering our employees peace of mind that their named beneficiary will receive 4x the employee’s annual salary should the unthinkable happen.
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👩🏻⚕️ Healthcare cash plan
Helping our employees to cover various healthcare costs such as routine dental and optical care, prescriptions, complementary and alternative therapies; as well as help with getting specialist consultations, diagnostic tests and scans, counseling and health screening etc.
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💰 Pension
Helping our employees plan for the future, we offer a 5% employer contribution as part of our auto enrol pension scheme.
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🛍️ Salary Extras
Providing our team with a little extra help to make their salaries go further - Salary Xtras is a web portal offering discounted shopping, holidays, cinema & gym membership etc; cycle2work scheme; travel loans to spread the cost of commuting and an employee assistance service for unlimited access to specialist support e.g. legal and financial advice.
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🕺 Regular social & team events
We try to get together regularly to celebrate our successes as a team.
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🕐 Flexible working hours
We value work-life balance highly, therefore we try to be flexible with working hours where possible and many roles operate on a remote or hybrid basis - whatever works best for the individual, team and the company.
Workplace Culture
We encourage every employee to understand the importance of their contribution to the overall success of the business. Everyone has a role to play and we encourage regular performance reviews to help people to reach their full potential.
We all take responsibility for meeting the requirements of our individual and team roles and we don’t shy away from going above and beyond the call of duty when a situation warrants it, or when our colleagues need our help.
We acknowledge and respect that we are all different. We aim to build strong personal relationships and we value the different skills and attributes that make up a diverse and effective team.
We are all passionate about the areas in which we work and strive to be the best we can be in our individual fields. But that doesn’t come at the cost of stepping on each other to get there.
We care about the company and we care about each other and we believe in maintaining a creative, informal, friendly and engaging working environment.
Already working at Penelope Chilvers?
Let’s recruit together and find your next colleague.